Returns

CAN I RETURN ANY ITEM?

Yes.  We offer a refund or exchange on any item, purchased online, within 14 days of receipt when returned in all original packaging, with original labels attached and providing items remain free from odours, have not been worn, washed, soiled, altered or damaged in anyway. Goods returned after the 14 day period will not be accepted for a return.  Anyone that returns goods after the 14 days will be notified that their refund will not be accepted and they will be liable for the postage costs to have the goods returned to them.  The returns address is: Returns, Siennas Baby Boutique, 1 Warwick Lane, Wickham, PO17 5JN.  It is expected that you enclose your name and address with your return so that we can find your order details

If the goods are being returned because they are unsuitable or you have changed your mind, the cost of postage when returning the goods is to be paid by you.

 

 

REFUNDS

Refunds will be processed via your original payment method within 7 days of receiving return.  It is expected for a contact name and number to be enclosed with your return so that we may telephone you, if needed, to obtain your card details to process your refund..  If you do not enclose your name, then we do not know who it is from.

 

 

FAULTY ITEMS

Please accept our most sincere apologies if you have received a faulty item.  Follow the step by step returns procedure above and once we have verified the fault, we will issue a replacement (if available) or full refund via your original payment method and reimburse your reasonable return carriage costs.

We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.  For faulty items that have been worn or washed, we will endeavour to repair your purchase, if this is not possible then we will offer a replacement.  If we can not repair or offer a replacement, you will receive a refund.  This does not affect your statutory rights.